/ July 26, 2011

Tip: Use Live Chat for Assistance with Your Research

At Fastcase, our mission is to help you work smarter, not harder. Our live customer support is an important part of this mission and Live Chat is one of the best ways to take advantage of this service.

It works just like an instant-messaging program and allows you to get personalized help while multi-tasking at the same time. What’s more, Fastcase customer support associates can even send you links to search results, cases, and more via Live Chat making it one of the most efficient ways to get assistance.

To access Live Chat, just select Live Help from the Help menu at the top of the screen. A Live Chat window will open on your screen. Here you can type in your question and wait for a Fastcase customer support associate to respond.

Live Chat is available from 8 am to 8 pm Eastern time on Monday through Friday, excluding holidays.


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